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Troubleshooting WinCC Client Download: RT Station not obtainable error



How to Fix WinCC Download RT Station Not Obtainable Error




If you are using WinCC, a supervisory control and data acquisition (SCADA) and human-machine interface (HMI) system from Siemens, you may encounter an error message that says "RT Station not obtainable" when you try to download an OS to a client, single station or server. This error means that WinCC cannot communicate with the target system and therefore cannot transfer the OS project. In this article, we will explain what WinCC and RT Station are, what causes this error, and how to solve it.




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What is WinCC and RT Station?




Before we dive into the error, let's first understand what WinCC and RT Station are and how they work together.


WinCC overview




WinCC is a scalable process visualization system that offers efficient functions for controlling automated processes. It can be used in combination with Siemens controllers and other devices. WinCC provides complete operating and monitoring functionality under Windows for all industry segments, ranging from simple single-user systems to distributed multi-user systems with redundant servers and cross-site solutions including Web clients. One of the special features of WinCC is its total openness, which means it can be easily integrated with standard and user programs, creating HMI solutions that precisely meet practical requirements. WinCC also supports plant intelligence, which means it can provide more transparency in production by analyzing and displaying process data.


RT Station overview




RT Station stands for Runtime Station, which is a term used in WinCC to refer to a computer that runs the OS project. An OS project is a part of a WinCC project that contains the configuration and settings for the visualization of the process data. An OS project can be downloaded from an Engineering Station (ES), which is a computer that runs the WinCC software and allows the user to create and edit the WinCC project. An RT Station can be a client, a single station or a server, depending on its role and function in the network. A client is an RT Station that receives data from a server and displays it on the screen. A single station is an RT Station that operates independently without any connection to other stations. A server is an RT Station that provides data to other stations and can also display it on its own screen.


What causes the error?




Now that we have a basic understanding of WinCC and RT Station, let's see what causes the "RT Station not obtainable" error and how to diagnose it.


Possible reasons for the error




The error can be caused by various factors, such as:


  • A network problem that prevents the communication between the ES and the RT Station.



  • A firewall or antivirus software that blocks the data transfer.



  • A wrong or missing configuration of the network settings, such as IP address, subnet mask, gateway, etc.



  • A wrong or missing configuration of the path to the target OS computer, which is where the OS project will be stored on the RT Station.



  • A wrong or missing license for WinCC or RT Station.



  • A corrupted or incompatible OS project or WinCC software.



How to diagnose the error




To diagnose the error, you can use some tools and methods provided by WinCC or Windows, such as:


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  • The ping command, which tests the connectivity between two computers by sending packets of data and measuring the response time. You can use this command in the command prompt by typing "ping " or "ping ". If you get a reply from the target computer, it means that there is no network problem. If you get a timeout or an error message, it means that there is a network problem.



  • The Simatic Shell tool, which shows the status and information of the WinCC components and services on the ES and the RT Station. You can use this tool by typing "SimaticShell" in the command prompt. You can also use the command "SimaticShell /?" to see the available options and parameters. This tool can help you check if the WinCC services are running properly, if the licenses are valid, and if the path to the target OS computer is correct.



  • The WinCC Diagnostics tool, which collects and analyzes data from the WinCC system and generates a report that can be used for troubleshooting. You can use this tool by selecting "Start > SIMATIC > WinCC > Diagnostics" on the ES or the RT Station. You can also use the command "WinCCDiagnostics" in the command prompt. This tool can help you check if there are any errors or warnings in the WinCC system, such as configuration errors, communication errors, or project errors.



How to solve the error?




After diagnosing the error, you can try some solutions to fix it. Here are some general tips and specific solutions for different scenarios.


General tips for troubleshooting




Before you try any specific solution, you should always follow these general tips:


  • Make sure that both the ES and the RT Station are connected to the same network and have a stable network connection.



  • Make sure that both the ES and the RT Station have the same version of WinCC software and OS project.



  • Make sure that both the ES and the RT Station have valid licenses for WinCC and RT Station.



  • Make sure that both the ES and the RT Station have the same date and time settings.



  • Make sure that both the ES and the RT Station have enough disk space and memory to run WinCC.



  • Make sure that both the ES and the RT Station have no firewall or antivirus software that blocks WinCC communication or data transfer.



  • Restart both the ES and the RT Station after making any changes to the configuration or settings.



Specific solutions for different scenarios




If you still get the error after following the general tips, you can try some specific solutions depending on your situation. Here are some common scenarios and their solutions:



ScenarioSolution


The IP address of the RT Station is not correct or not configured.Check the IP address of the RT Station by using the ping command or by looking at its properties in Windows. Make sure that it matches with the IP address of the target OS computer in WinCC. If not, change it accordingly in Windows or in WinCC.


The path to the target OS computer is not correct or not configured.Check the path to the target OS computer by using Simatic Shell or by looking at its properties in WinCC. Make sure that it points to a valid location on the RT Station. If not, change it accordingly in WinCC or in Simatic Shell.


The WinCC services are not running or not registered on the RT Station.Check the status of the WinCC services by using Simatic Shell or by looking at the services in Windows. Make sure that they are running and registered. If not, start them or register them by using Simatic Shell or by selecting "Start > SIMATIC > WinCC > Tools > Register WinCC Components".


The OS project is corrupted or incompatible on the RT Station.Check the integrity and compatibility of the OS project by using WinCC Diagnostics or by looking at the project properties in WinCC. Make sure that it is not damaged and that it matches with the WinCC software version. If not, repair it or update it by using WinCC Diagnostics or by selecting "Start > SIMATIC > WinCC > Tools > Update OS Project".


Conclusion




In this article, we have explained what WinCC and RT Station are, what causes the "RT Station not obtainable" error, and how to fix it. We hope that this article has helped you to solve your problem and to improve your WinCC experience. If you have any questions or feedback, please feel free to contact us.


FAQs




Here are some frequently asked questions about WinCC and RT Station:


  • Q: What are the system requirements for WinCC and RT Station?A: The system requirements depend on the version of WinCC and the size and complexity of the OS project. You can find the detailed system requirements for each version of WinCC in the product documentation or on the Siemens website.



  • Q: How can I backup and restore my WinCC project?A: You can backup and restore your WinCC project by using the Backup and Restore tool in WinCC. You can access this tool by selecting "Start > SIMATIC > WinCC > Tools > Backup and Restore". You can also use the command "WinCCBackupRestore" in the command prompt. This tool allows you to create a backup file of your entire WinCC project or a part of it, and to restore it later if needed.



  • Q: How can I update my WinCC software?A: You can update your WinCC software by using the Software Update Service (SUS) from Siemens. This service provides you with regular updates for your WinCC software, such as service packs, patches, hotfixes, etc. You can access this service by selecting "Start > SIMATIC > Software Update Service" on your ES or RT Station. You can also use the command "SUS" in the command prompt. This service requires a valid SUS contract from Siemens.



  • Q: How can I get more information and support for WinCC?A: You can get more information and support for WinCC by visiting the Siemens website, where you can find product documentation, tutorials, videos, forums, FAQs, downloads, etc. You can also contact Siemens technical support by phone, email, chat, or online request form.



  • Q: How can I learn more about SCADA and HMI?A: You can learn more about SCADA and HMI by taking some online courses or reading some books on these topics. Here are some examples of online courses and books that you may find useful.



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